1. The Sales Agreement covers new Products.
2. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.
3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code. Complaints should be submitted in writing or electronically to the Seller's addresses info@katzn.co or using the complaint form made available by the Seller on one of the Store's subpages and sent to the store's e-mail address info@katzn.co.
4. It is recommended to include in the complaint, among others: a concise description of the defect, the circumstances (including the date) of its occurrence, the details of the Customer submitting the complaint, and the Customer's request in connection with the defect of the goods and, if applicable, the account number and details for return.

5. The Seller will respond to the complaint request immediately, no later than within 14 days, and if he does not do so within this period, it is considered that the Customer's request was considered justified.

6. Goods returned under the complaint procedure should be sent to the following address: ZOO KOSZYK SP. Z O.O. Królewska 605-825 Grodzisk Mazowiecki. VAT 5272973162.

7. In the event that a guarantee has been granted for the Product, information about it, as well as its content, will be included in the description of the Product in the Store. Link to the complaint form