§ 1 - Introductory Provisions
The Schnurr & Schluck online store, available at the internet address katzn.co, is run by ZOO KOSZYK spółka z ograniczoną odpowiedzialnością, address Aleja Jana Pawła II 27 00-867 Warsaw, KRS 0000925667, NIP 5272973162, REGON 520147025.
2. These regulations are addressed to Consumers and specify the rules and procedure for concluding a Distance Sale Agreement with the Consumer via the Store.

§ 2 - Definitions
1. Consumer - a natural person concluding an agreement with the Seller within the Store, the subject of which is not directly related to their business or professional activity.

2. Seller - ZOO KOSZYK spółka z ograniczoną odpowiedzialnością, address Aleja Jana Pawła II 27 00-867 Warsaw, KRS 0000925667, NIP 5272973162, REGON 520147025.

3. Customer - any entity making purchases through the Store.

4. Entrepreneur - a natural person, legal person and an organizational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Store.

5. Store - an online store run by the Seller at the internet address katzn.co

6. Distance contract - a contract concluded with the Customer as part of an organized system of concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication until the conclusion of the contract inclusive.

7. Regulations - these regulations of the Store.

8. Order - a declaration of will of the Customer submitted using the Order Form and aimed directly at concluding a Sales Agreement for a Product or Products with the Seller.

9. Account - the customer's account in the Store, it collects data provided by the Customer and information about the Orders placed by him in the Store.

10. Registration Form - a form available in the Store, enabling the creation of an Account.

11. Order Form - an interactive form available in the Store, enabling the placement of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.

12. Cart - an element of the Store's software, in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.

13. Product - a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.

14. Sales Agreement - a Product sales agreement concluded or entered into between the Customer and the Seller via the Online Store. The Sales Agreement also means - in relation to the features of the Product - a service agreement and a contract for specific work.

§ 3 - Contact with the Store
1. Seller's address: Aleja Jana Pawła II 27, 00-867 Warsaw.

2. Seller's e-mail address: info@katzn.co

3. Seller's telephone number: +48-797-147-151

4. Seller's bank account number: ING Bank Śląski INGBPLPW PL 86 1050 1012 1000 0090 8138 6600

5. The Client may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.

6. The Customer may contact the Seller by phone between 8:00 and 16:00

§ 4 - Technical requirements
To use the Store, including browsing the Store's assortment and placing orders for Products, the following are required:

a. a terminal device with access to the Internet and a web browser

b. an active e-mail account,

c. cookies enabled,

d. FlashPlayer installed.

§ 5 - General information
1. The Seller shall not be liable to the fullest extent permitted by law for disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.

2. Browsing the Store's assortment does not require creating an Account. The Customer may place orders for Products in the Store's assortment either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.

3. The prices given in the Store are given in Polish zlotys and are gross prices (including VAT).

4. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery and postal services), about which the Customer is informed on the Store's pages during the placement of the Order, including at the time of expressing the will to be bound by the Sales Agreement.

5. In the case of an Agreement covering a subscription or provision of services for an indefinite period, the final (final) price is the total price covering all payments for the settlement period.

6. When the nature of the subject of the Agreement does not allow, reasonably assessed, for earlier
calculation of the final (final) price, information on the method of calculating the price, as well as on transport, delivery, postal services and other costs, will be provided in the Store in the Product description.

§ 6 - Creating an Account in the Store
1. To create an Account in the Store, complete the Registration Form. The following data is required:

· Name and surname

· E-mail address

· Password

· Company name (optional)

· Tax identification number (optional)

· Address

· Shipping address

· Contact number

2. Creating an Account in the Store is free of charge.

3. Logging in to the Account is done by entering the login and password set in the Registration Form.

4. The Customer may at any time, without giving a reason and without incurring any fees for this, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.

§ 7 - Rules for placing an Order
To place an Order, you must:

1. log in to the Store (optional);

2. select the Product that is the subject of the Order, and then click the "Add to cart" button (or equivalent);

3. log in or use the option to place an Order without registration;

4. if the option of placing an Order without registration was selected - fill out the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice details, if different from the details of the recipient of the Order,

5. click the "Order and pay" button/click the "Order and pay" button and confirm the order by clicking on the link sent in the e-mail,

6. select one of the available payment methods and, depending on the payment method, pay for the order within a specified period, subject to § 8 point 3.

§ 8 - Offered delivery and payment methods
1. The Customer may use the following methods of delivery or collection of the ordered Product:

a. Courier delivery, courier delivery with cash on delivery,

b. Parcel locker, cash on delivery parcel locker

2. The Customer may use the following payment methods:

a. Cash on delivery

b. Payment by bank transfer Sellers

c. Electronic payments

3. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.

§ 9 - Execution of the sales agreement
1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.

2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by sending the Seller to the Customer an appropriate e-mail message to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's statements on receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail message, the Sales Agreement between the Customer and the Seller is concluded.

3. In the event that the Customer chooses:

a. payment by bank transfer or electronic payments, the Customer is obliged to make the payment within 7 calendar days from the date of conclusion of the Sales Agreement - otherwise the order will be canceled.

b. cash on delivery, the Customer is obliged to make the payment upon receipt of the shipment.

4. If the Customer has chosen the delivery method, the Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this section), in the manner selected by the Customer when placing the Order.

5. A In the case of ordering Products with different delivery dates, the delivery date is the longest given date.

B In the case of ordering Products with different delivery dates, the Customer may request delivery of the Products in parts or delivery of all Products after completing the entire order.

6. The beginning of the delivery period of the Product to the Customer is counted as follows:

a. In the case of the Customer choosing the payment method by bank transfer, electronic payments - from the date of crediting the Seller's bank account.

b. In the event that the Customer chooses the cash on delivery payment method – from the date of conclusion of the Sales Agreement,

7. In the event of ordering Products with different readiness dates for collection, the readiness date for collection is the longest given date

8. The Product is delivered only within Poland.

§ 10 - Right to withdraw from the agreement
1. The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.

2. The period specified in paragraph 1 begins with the delivery of the Product to the Consumer or a person indicated by him other than the carrier.

3. In the case of the Agreement,
which includes many Products that are delivered separately, in batches or in parts, the period specified in par. 1 runs from the delivery of the last item, batch or part.

4. In the case of an Agreement that involves the regular delivery of Products for a specified period (subscription), the period specified in par. 1 runs from the taking possession of the first item.

5. The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the declaration before the expiry of this period.

6. The declaration may be sent by traditional mail or electronically by sending the declaration to the Seller's e-mail address or by submitting the declaration on the Seller's website - the Seller's contact details are specified in § 3. The declaration may also be submitted on a form, the template of which is Annex No. 1 to these Regulations and Annex to the Act of 30 May 2014 on consumer rights, however, this is not obligatory.

7. In the event of sending the declaration by the Consumer electronically, the Seller shall immediately send the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Consumer.

8. Effects of withdrawal from the Agreement:

a. In the event of withdrawal from the Agreement concluded remotely, the Agreement shall be deemed not to have been concluded.

b. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Agreement, all payments made by him, including the costs of delivering the goods, with the exception of additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard method of delivery offered by the Seller.

c. The Seller shall make the refund using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that will not involve any costs for him.

d. The Seller may withhold the refund until the Product is received back or until proof of its return is provided, depending on which event occurs first.

e. The Consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which they informed the Seller of their withdrawal from the Agreement. The deadline will be met if the Consumer returns the Product before the expiry of the 14-day period.

f. The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by post in the ordinary manner.

9. If, due to the nature of the Product, it cannot be returned by post in the ordinary manner, information about this, as well as the costs of returning the Product, will be included in the Product description in the Store.

10. The right to withdraw from a distance contract does not apply to the Consumer in relation to the Agreement:

a. in which the subject of the provision is a non-prefabricated item, manufactured according to the Consumer's specification or intended to meet their individual needs,

b. in which the subject of the provision is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,

c. in which the subject of the provision is an item that spoils quickly or has a short shelf life,

d. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the Seller has performed the provision, he will lose the right to withdraw from the Agreement,

e. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the period for withdrawal from the Agreement,

f. in which the subject of the provision are items that after delivery, due to their nature, are inseparably connected with other things,

g. where the subject of the provision are audio or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery,

h. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement,

i. for the delivery of digital content that is not recorded on a tangible medium, if the provision of the service began with the express consent of the Consumer before the expiry of the deadline for withdrawal from the agreement and after the Seller informed him of the loss of the right to withdraw from the Agreement,

§ 11 - Complaints and warranty
1. The Sales Agreement covers new Products.

2. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.
3 Complaints should be submitted in writing or electronically to the Seller's addresses provided in these Regulations or using the complaint form, Appendix No. 2, made available by the Seller on one of the subpages of the Store.

4 It is recommended that the complaint include, among other things, a concise description of the defect, the circumstances (including the date) of its occurrence, the details of the Customer filing the complaint, and the Customer's request in connection with the defect of the goods.

5 The Seller will respond to the complaint request immediately, no later than within 14 days, and if it does not do so within this period, it is considered that the Customer's request was considered justified.

6 Goods returned under the complaint procedure should be sent to the address provided in § 3 of these Regulations.

7 If a guarantee has been granted for the Product, information about it, as well as its content, will be included in the description of the Product in the Store.

§ 12 - Extrajudicial methods of handling complaints and pursuing claims
1. Detailed information on the possibility of using extrajudicial methods of handling complaints and pursuing claims by the Consumer and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of the Trade Inspection and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.

2. The Consumer has the following examples of possibilities of using extrajudicial methods of handling complaints and pursuing claims:

a. The Consumer is entitled to apply to a permanent consumer arbitration court, referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve the dispute arising from the Agreement concluded with the Seller.

b. The Consumer is entitled to contact the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings on the amicable settlement of the dispute between the Consumer and the Seller.

c. The consumer may obtain free assistance in resolving a dispute between him/her and the Seller, also using the free assistance of the district (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection (including the Federation of Consumers, the Association of Polish Consumers).

§ 13 - Personal data in the Online Store
1. The administrator of the personal data of Customers collected via the Online Store is the Seller.

2. The personal data of Customers collected by the administrator via the Online Store are collected for the purpose of implementing the Sales Agreement, and if the Customer consents to this - also for marketing purposes.

3. The recipients of the personal data of Customers of the Online Store may be:

a. In the case of a Customer who uses the method of delivery by post or courier in the Online Store, the Administrator makes the collected personal data of the Customer available to the selected carrier or intermediary carrying out shipments on behalf of the Administrator.

b. In the case of a Customer who uses the online store as an electronic payment method or by payment card, the Administrator makes the collected personal data of the Customer available to the selected entity handling the above payments in the online store.

4. The Customer has the right to access the content of their data and correct it.

5. Providing personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the impossibility of concluding this agreement.

§ 14 - Final provisions
1. Agreements concluded through the online store are concluded in Polish.

2. The Seller reserves the right to make changes to the Regulations for important reasons, i.e.: changes in legal regulations, changes in payment and delivery methods - to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer of each change at least 7 days in advance.

3. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of services by electronic means; Consumer Rights Act, Personal Data Protection Act.

4. The customer has the right to use out-of-court complaint and claim settlement methods. For this purpose, the customer may file a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/ .